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Online service of the week: Servicemag, a Rwandan magazine about customer service

February 4th, 2013 Leave a comment Go to comments

Captivating because of its unique subject matter, Servicemag also provides a key insight into Rwandan modern society.

As soon as you browse through the first pages, you become aware of the unique content as the magazine contains articles in three languages (English,French, Kinyarwanda) all smartly blended in.

To access the magazine articles, from the Servicemag website choose the ‘Features’ menu option that will take you to a table of contents by section.


You can then choose a section, for example ‘Main Feature’ corresponds more or less to the lead story in the print edition.

Sections available in each version of The ServiceMag

Sections available in each version of The ServiceMag. The lead story is available at ‘Main Feature’

If you prefer to read it in its original layout, you can choose the ‘Issues’  menu option instead.  There will be a table with all issues to date. When you click on the left-hand side links, you get a brief description of the issue. Clicking on the cover will take you to Issuu’s reading interface.


Clicking on the cover icon at the center of the page will open the Issuu reading interface

Because this version works using a Flash-based interface, it is more suited to people having a faster connection and a high end PC.  The website also says that the magazine is available in print locally.

At the moment all previous issues are available for reading and the magazine is published every few months since March 2010.

We would really like some day to see the magazine concept to be exported to other countries (maybe in the form of a franchise) as it is a subject that has little coverage and would have a sizable audience.


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